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Members

Convenient and Secure Access to Your Benefits Information

Emergency Procedures for Prescription Refills (for members with CVS Caremark through PAI)

Enter your group number in the log in field below. Can't find your group number? Your group number is listed on the front of your member ID card.

To help you and your dependents get the most out of your health plan, at your convenience, log in to your account to gain 24-hour access to:

  • plan documents and Summary of Benefits (SBC) using the Coverage & Benefits Portal
  • locate in-network providers
  • access your pharmacy benefits
  • view claims status through the PAI Benefits Portal
  • forms
  • learn more about other programs and services included with your plan
  • get health and wellness information and more

For member questions about claims, please call the customer service phone number located on your ID card or on your Explanation of Benefits (EOB).

Member Perk of the Month: TruHearing Hearing Aids

PAI has partnered with TruHearing to offer PAI members and their families access to the TruHearing MemberPlus hearing aid program. MemberPlus offers exclusive savings on hearing aids and associated services. PAI members have free access to TruHearing’s low, nationally fixed prices and services. Savings average $890 per hearing aid. Download the flyer to learn more.