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Members

Convenient and Secure Access to Your Benefits Information

Enter your group number in the log in field below. Can't find your group number? Your group number is listed on the front of your member ID card.

To help you and your dependents get the most out of your health plan, at your convenience, log in to your account to gain 24-hour access to:

  • plan documents and Summary of Benefits (SBC) using the Coverage & Benefits Portal
  • locate in-network providers
  • access your pharmacy benefits
  • view claims status through the PAI Benefits Portal
  • forms
  • learn more about other programs and services included with your plan
  • get health and wellness information and more

For member questions about claims, please call the customer service phone number located on your ID card or on your Explanation of Benefits (EOB).

Member Perk of the Month: Complementary & Alternative Medicine

ChooseHealthy® gives you access to a credentialed network of acupuncturists, massage therapists, chiropractors, dietitians, fitness clubs and exercise centers in South Carolina and throughout the country. We offer discounts for occupational therapy, physical therapy, and podiatry visits. Members also have access to the ChooseHealthy online store discount program. Take advantage of substantial savings on vitamins and supplements, diet and sports nutrition information, home fitness equipment, books, videos, DVDs, and much more. Learn more about ChooseHealthy.