Contact Us

Submit a Claim

PAI is committed to continuing business during the Change Healthcare crisis. You can submit claims via fax to: 803-870-8012.

Mailing Address

Planned Administrators, Inc.
P.O. Box 6927
Columbia, SC 29260

Street Address

17 Technology Circle, Suite E2AG
Columbia, SC 29203

Provider Payment Address Update

Submit the request via email to PAI Provider Maintenance at

Independent Dispute Resolution (IDR)

This form is for nonparticipating providers to dispute whether payment of the specified rate for certain services was appropriate in accordance with the No Surprises Act. Email the completed form to

Open Negotiation Form