Frequently Asked Questions
- Does telehealth replace my doctor?
No. Telehealth does not replace your primary care physician. It should be used when you need immediate care for non-emergent medical issues. It is an affordable, convenient alternative to urgent care and ER visits.
- What kind of medical care does telehealth provide?
First Stop Health owns and operates its network, ensuring doctors have been board-certified for at least five years and specialize in emergency, internal, and family medicine.
- What consult methods are available?
You can talk with a provider via a phone consult, video consult within the secure member portal, or video consult.
- How quickly can I talk to the doctor?
Patients will always be connected with a doctor in 3 minutes or less.
- Is there a time limit when talking with a doctor?
There is no time limit for consults.
- Can telehealth providers write a prescription?
Yes, telehealth providers can prescribe medication for a wide range of conditions when medically appropriate. Telehealth providers do not prescribe substances controlled by the DEA, nontherapeutic and/or certain other drugs which may be harmful because of their potential abuse.
- How do I pay for a prescription called in?
When you go to your pharmacy of choice to pick up the prescription, you may use your health/prescription insurance card to help pay for the medication. You will be responsible for the co-pay based on the type of medication and your plan benefits.
- How much does a consult cost?
Telemedicine and virtual counseling are free to you and your immediate family.
- What if the telehealth provider recommends that I see a specialist?
First Stop Health doctors can refer patients to in-network professionals from the member’s medical plan.
- Can I provide consult information to my doctor?
Yes. You have access to your electronic medical record at anytime.
For more information, contact your PAI account executive or contact us on this form.