Hurricane Michael Severe Weather - CVS Caremark Assists Members
October 10, 2018
Declarations of Emergency have been issued for parts of Florida (10/7), Alabama (10/8), and Georgia (10/9). Mandatory evacuations have been issued for parts of Florida; details regarding mandatory and voluntary evacuations are available.
CVS Pharmacy, CVS Pharmacy Specialty Services, CVS Caremark operations, Coram, AccordantCare, and Omnicare sites are ensuring colleague and member safety, monitoring structural soundness, and working with customers to ensure medication needs are met.
- There are 139 facilities in the storm’s potential path, including, 119 CVS Pharmacy and 32 Target locations.
- We are continuously monitoring which stores are open and closed, and hours of operation, as weather conditions are continuously affecting stores at different times and various ways.
- The Hurricane Michael Store Closure List provides the latest store closures.
- CVS Health is also sharing pharmacy closure information with HealthCare Ready.
- There are 840 zip codes currently blocked with 1,431 orders on hold at CVS Caremark mail service. Visit the support site for updates related to ZIP code holds.
- CVS Health remains on standby and a mobile pharmacy may be deployed if there is either a loss of stores or potential for long term delays in reopening a store.
Automated SCC 13 Emergency / Disaster Overrides Available to Assist Members
To assist members affected by Hurricane Michael, we are activating an automated process which enables pharmacists to enter a submission clarification code (SCC) of 13 to override a refill too soon edit due to disaster/emergency to obtain an emergency supply of medication. There will be no need for pharmacists to call Pharmacy Help Desk or for members to call Customer Care to receive these overrides. This functionality has been enhanced over the past year to address the following opportunities identified during 2017 hurricanes:
- Configured by ZIP Code: Pharmacists are now prompted to enter the affected zip code. SCC13 overrides for a 30 day supply are available, provided the zip code entered is under a Governor’s Declaration of Emergency.
- Controlled Substances Excluded: SCC13 overrides are not available for controlled substances.
As of October 7, 2018, a Governor’s Declaration of Emergency was issued for twenty-six counties in Florida due to severe weather. This Executive Order shall expire in sixty days unless extended.
The counties include Escambia, Santa Rosa, Okaloosa, Walton, Holmes, Washington, Bay, Jackson, Calhoun, Gulf, Gadsden, Liberty, Franklin, Leon, Wakulla, Jefferson, Madison, Taylor, Hamilton, Suwannee, Lafayette, Dixie, Columbia, Gilchrist, Levy and Citrus.
The declaration will stay in effect until work and business travel operations have returned to normal. CVS Caremark® has activated a process that allows Customer Care to approve one-time emergency refills of a 30-day supply of medication for plan members impacted in these areas.
Impacted members within the emergency area taking specialty medications will be contacted to discuss alternate delivery arrangements if needed. The use of courier services will be engaged as necessary. If an override is needed for a Specialty medication, Specialty operations will contact account management for approval.