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Emergency Drug Refills

September 10, 2018

As of September 7, 2018, a Governor’s Declaration of Emergency was issued for North Carolina due to severe weather. On September 8, a Governor’s Declaration of Emergency was issued for South Carolina.

The declarations will stay in effect until work and business travel operations have returned to normal. Our pharmacy benefit management vendor, CVS Caremark, has activated a process that allows their Customer Care to approve one-time emergency refills of a 30-day supply of medication for plan members impacted in these areas. CVS Caremark is an independent company that provides pharmacy benefit management services for PAI.

Impacted members within the emergency area who are taking specialty medications will be contacted to discuss alternate delivery arrangements if needed. The use of courier services will be engaged as necessary. If an override is needed for a specialty medication, Caremark Specialty Operations will contact account management for approval.

If you have any questions, please contact your PAI Account Executive.