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PAI

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For health providers to look up eligibility for insurance and benefits
  • See your Summary of Benefits using Coverage & Benefits Portal
  • Find in-network providers
  • Access your pharmacy benefits
  • See your claims status through the Benefits Portal
  • Learn more about other programs and services included with your plan
  • And much more.

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To help you get the most from your benefits, we’ve created an online resource center to help you understand your benefits, make informed treatment and financial decisions, and live well. From finding a healthcare provider to taking advantage of discounts, we’re here to help.

Health Coaching Programs

Health coaching is a confidential phone-based program that is available to you. Whether you want to manage stress, eat healthier, quit smoking or manage a chronic condition, coaching can help.

Value Add Programs

In addition to your plan benefits, being a PAI member entitles you to discounts on many products and services.

Can’t Find What You’re Looking For?

For support during business hours, call 1-800-768-4375.

PAI offers communications with members and their dependents (over age 18) via their mobile devices. Sign up is easy! Have your member ID card ready and call 888-596-0719 or text “PAI Connect” to 735-29 from your mobile device.

More Information... »

QUICK Benefit Look up

The PAI Benefits Portal provides a brief summary of your plan benefits. Detailed plan benefit information is provided in the Summary Plan Document.

Go to Benefit Portal »

On the MyDocs Portal, members can view their plan documents and Summary of Benefits and Coverage (SBC).

Go to MyDocs Portal »

24/7 access to a doctor via phone and online video consultations

Click Here »

Find BlueCross® BlueShield® of South Carolina Preferred Blue® providers. PAI is a separate company that offers third party administration on behalf of BlueCross BlueShield of South Carolina, an independent licensee of the Blue Cross and Blue Shield Association.

Search for Providers »

You can lower what you pay by choosing an in-network First Health provider. The easiest way to find an in-network provider is by using First Health's online search tool. To get started, simply click the "Locate a Provider" below.

Locate a Provider »

To locate a CVS Caremark network pharmacy near you, find the latest information about health conditions and prescription drugs, or access your personal prescription and benefit information, click the "Visit CVS Caremark" button below.

Visit CVS Caremark »