Gary Jeffers not only goes above and beyond in his overall helpdesk and support efforts — but also in assisting others. If you've needed after hours or weekend support, he's answered the call. Last year a software update rendered PCs inaccessible. He lead the manual intervention effort to get the devices back online — prioritizing customer service teams to minimize the impact to clients.

Welcome Janice Marshall as a Stop Loss Marketing Assistant II. Janice comes to PAI with experience in the employee benefits area. She attended DeVry University and maintains a certification in Medical Billing and Coding. 

BiAnca Robinson consistently goes the extra mile, meets challenges head on, and delivers exceptional results. BiAnca’s contributions to our team’s success are invaluable and much appreciated. Congratulations, BiAnca, on receiving a 2024 Super Achiever Award!

Congratulations to Shannon Mathis as our new Stop Loss Technician! Shannon comes to PAI from BlueCross BlueShield of South Carolina where she was a Senior Quality Assurance Analyst for 3 years. Prior to working at BlueCross, she served roles ranging from customer Service to claims over her 23 year tenure at PAI. Welcome back Shannon!

Congratulations to Candace Summers as the new Benefit File Specialist II. She previously worked at PAI as a customer service representative. Her prior years of experience will serve her well as the Benefit File Specialist. Welcome back Candace!

Linda McCallister goes above and beyond to ensure the success of her team and PAI. Her commitment to excellence is inspiring, and she consistently sets the bar high through her unwavering dedication to always doing a great job. We are grateful for the positive impact she has on the P&C team, PAI and our clients. With that, we are happy to announce Linda McCallister as our inaugural P&C Super Achiever for 2024!

Ruby Clemmons, who has been with PAI a little over a year now, has proven herself a dedicated, hardworking individual who is always up for a challenge and is genuinely excited about learning new things. She has been a champion on many projects we have worked on and has been instrumental in implementing a new training curriculum for the Self-Funded claims area and other key projects. 
She is a key asset to the operations team and is always happy to learn and assist whenever and wherever she is called on for help.

Congratulations to Lauren Freezon, who recently accepted the role of Marketing Consultant! Lauren has been at PAI for nine years, joining the marketing team in 2020 when she was promoted to Marketing Service Representative. Over the past five years, she has nurtured strong client relationships and served as the main point of contact for many groups.

Congratulations to Abby Montes on her promotion to Pharmacy Client Specialist! She has been with PAI since 2023; before that she was in the Army, where she traveled to 26 different countries! Congratulations, Abby!